Genesys CCPulse+ 8.1

Genesys CCPulse+ is a real-time monitoring and reporting application for contact centers, commonly used in Genesys Engage environments. It gives supervisors and analysts live visibility into agent activity, queue health, service levels, and routing performance, helping teams spot issues quickly and take action to meet SLAs. Users can build customized dashboards and views, set thresholds and alerts, and drill down from high-level KPIs to individual agents or interactions. CCPulse+ also supports data export for sharing snapshots or performing additional analysis.

Key capabilities:

• Real-time KPIs for agents, queues, trunks, and services
• Customizable workspaces, views, and templates per role or team
• Threshold-based visual and audible alarms for rapid incident response
• Drill-down and filtering to investigate performance at multiple levels
• On-demand snapshots and data export to formats like CSV/Excel
• Role-based access and multi-language interface support

Typical users include contact center supervisors, team leaders, and performance analysts who need fast, reliable insight to manage live operations.

Genesys CCPulse+ is developed by Genesys Telecommunications Laboratories, Inc. and is used by 3 users of Software Informer. The most popular versions of this product among our users are: 7.1, 7.2, 7.5, 8.0 and 8.1. The name of the program executable file is CallCenter.exe.